Store Policies

Shipping:

Order processing is usually completed within 24 - 48 hours of placing your order (72 hours on weekends). Depending on where you live, and the shipping type chosen (ie: first class, priority, etc). Your shipment will usually arrive between two and nine business days after your order is processed. The majoirty of our orders are shipped via United states post office (usps).  Heavier items generally ship Ups Ground

Please refer to the table below for typical approximate shipping times after delivery to the shipping carrier. Shipping does not take place on weekends. 

Contiguous U.S & Po Boxes:

Standard Media mail / First Class: 3-9 business days 
Expedited Priority mail: 2-3 business days 
Express mail: 1-2 business days 

**Please add 1-2 days to shipments going to Alaska & Hawaii 
**Apo & Fpo shipping times cannot be estimated.

Canada:

Standard 1st class: 6-14 days
Expedited Priority Mail: 3-10 days
Express mail: 1-3 days guarenteed

International customers Welcome! 


Return and refunds:

If the product box has not been opened, the product is defective, damaged during delivery, or simply incorrect you may return the product to us for refund or replacement (as allowed within the product's indvidual return limitations) within 30 days of the order date. We must receive the return within this 30 days (or before the RMA # expires, whichever is sooner) or it may be subject to a restocking fee. 

Non-defective returns items listed as closeout, or items that have been discontinued, may carry a restocking fee. Non-defective products must be returned to us in the condition you received them. The product must be unregistered, and include all manuals, enclosures, cables, accessories, etc. that shipped with the product. If any of these materials are missing, you will be billed accordingly. 

Original shipping charges are not refundable as these are paid out to the shipping carrier. Depending on the volume of returns being handled at any given time, as well as performing any inspections on the item, refunds for returns are generally issued within 5 business days of receipt and inspection of the return. After we submit a refund your bank requires between 1-10 business days to issue the credit back to your credit card depending on their policies. If for any reason you do not receive a refund for your return (if you returned for a refund), please contact us by the RMA expiration date so that we can expedite the process. Return or Refund Limitations Returns received without an RMA number or not approved for return, will be refused: If a product has its own specific Return Info/Limitations info listed on that product's page, that info supercedes the return info and limitations found here. Please inspect your order immediately upon receipt. If the product is damaged in transit we have only 48 hours to do a damage claim. After that, products damaged during shipment cannot be returned or replaced due to mishandling by the shipping carrier. Most products are not returnable after 30 days. Others may have additional return limitations/extensions as stated on each product page. A product which upon your inspection is deemed to be blemished in some manner, may only be returned for an otherwise identical non-blemished replacement if a replacement is available. Products marked as "blemished", "refurbished", or "display unit" at the time of purchase may not be returned for this reason. Some non-defective products cannot be returned due to limitations imposed by certain distributors and manufacturers. 

Most products with an SKU starting with "DS" cannot be returned if non-defective. Most computer and video games can only be returned for replacement, not refund, due to the fact that they contain unique registration codes. If you need to return such then please do not open the product box and request your return immediately. No returns on consumables are allowed (i.e. food, printer cartridges, batteries, writable media, etc). If you need to do a return on a consumable you must contact the manufacturer directly. Returns on Microsoft products are generally not allowed due to their over-arching return policy which we have no control over. Please contact us anyway regarding your return and we will try to facilitate it the best we can. 

Procedure for Making a Return 

In the event that a return is necessary, you must obtain an RMA number prior to returning the product. Please submit a Return Authorization Request with the following: Your full name Order number(s) The product title or SKU The specific problem you have encountered If we have sent you an incorrect product by mistake, we will replace it with the correct product at no cost to you. Please submit a Return Authorization Request with the following: Your full name Order number(s) The product title or SKU expected Title of the product you incorrectly received In the event we ship the wrong product. We will refund you for the return shipping amount. Important: Products returned without an RMA number will not be accepted and a refund will not be issued. Delivery times to APO or FPO locations and U.S. territories, commonwealths, or protectorates cannot be estimated.

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